Privacy Policy

1. Information we collect

• Account details you provide when you sign up: your full name and email address.
• Order details you enter for a top-up: game or app account information (such as UID, username, zone ID), the package chosen and the price.
• Payment confirmation: the payment method you select (eSewa or Khalti) and the transaction screenshot you upload.
• Contact details you share with us, such as your WhatsApp number, when you request support.

2. How we use your information

• To deliver the top-up you ordered to the correct game or app account.
• To verify your payment and to approve or reject an order.
• To show you your own order history and status updates.
• To answer your questions and resolve problems with an order.

3. What we never do

• We do not sell, rent or trade your personal information to anyone.
• We do not use your details for advertising or send marketing messages you did not ask for.
• We do not access your game or app account for anything other than completing the top-up you ordered.

4. Payment information

• Payments are made directly through eSewa or Khalti. We never see or store your wallet password, PIN, card number or banking credentials.
• The transaction screenshot you upload is stored privately and is only visible to you and our order team for verification.

5. Storage and security

• Your account and order records are stored on a secured, access-controlled database.
• Access rules make sure customers can only see their own orders, while order verification is limited to our administrator account.
• No online service can promise perfect security, but we take reasonable steps to keep your information safe.

6. Keeping your data

• Order records are kept so that both you and we have a history of completed top-ups and for handling disputes.
• You can delete your account at any time from the menu on the home screen. Deleting your account removes your login and profile from our system.

7. Your choices

• You can ask us what information we hold about you.
• You can ask us to correct information that is wrong.
• You can ask us to delete your account and personal details.

8. Children

• Our service is intended for users who are able to make their own purchase decisions. If you are under 18, please use the service only with the permission of a parent or guardian.

9. Changes to this policy

• We may update this policy from time to time. The date at the top of this page shows when it was last updated.

10. Contact us

Questions about your data or this policy? Message us on WhatsApp and we will reply as soon as we can.